Refund Policy

At Ezykart.biz, your satisfaction is our priority. If you're not entirely happy with your purchase, we’re here to help.

1. Return Eligibility

Products are eligible for return if:

• They are received in a damaged, defective, or expired condition

• You received the wrong item

• They are unused, unopened, and in original packaging

Non-returnable items include:

• Personal hygiene products

• Perishable goods

• Items marked as “Final Sale”

2. Return Process

• Raise a return request within 7 days of delivery by emailing support@ezykart.biz or calling our helpline.

• Provide order ID, reason for return, and photo proof (if applicable).

• Our team will guide you through the pickup or drop process.

3. Refunds

Once we receive and inspect your returned product, we’ll notify you of approval or rejection. If approved:

• Refunds will be processed within 5–7 business days

• The amount will be credited to your original payment method or store wallet

4. Cancellations

• You can cancel your order before it is shipped.

• Post-shipping cancellations are not accepted.

5. Shipping Charges

• If the return is due to our error (wrong/damaged product), we’ll cover return shipping.

• If returning for other reasons, you are responsible for the shipping costs.